Delivery charges for orders from the Online Shop?
Delivery charges for orders from the Online Shop vary depending on the delivery method and destination. To see the delivery charges for your order, simply add the items you’d like to purchase to your shopping basket and select your delivery destination.
How long will delivery take?
Delivery times vary depending on the delivery method and destination. If you select standard delivery for US orders, your order should arrive within 3-5 working days. For international orders, delivery times may vary from 7-14 working days.
Do I receive an invoice for my order?
Yes, you will receive an invoice for your order via email once it has been dispatched.
What is wishlist?
The wishlist feature allows you to save items you’d like to purchase later. You can access your wishlist from the Online Shop homepage, and add items to your basket when you’re ready to purchase them.
What should I do if I receive a damaged or wrong product?
If you receive a damaged or wrong product, you should contact us as soon as possible. You should provide detailed information about the issue and provide proof of purchase. Depending on the return policy, you may be able to get a refund or an exchange.
Can I change or cancel my order?
Unfortunately, once an order has been placed, it cannot be changed or canceled.
What is “order tracking” in my orders?
Order tracking is a feature that allows customers to track the progress of their orders. It typically includes information such as the current status of the order, estimated delivery date, and any other relevant details.